WEBSITE TERMS OF USE

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE.

These terms and conditions were last updated in October 2024.

1. What’s in these terms?
   • These website terms and conditions of use (“Terms”) explain how you may use this website, swifthomeopathyclinic.com and any of its content (our “Site”). These Terms apply between Swift Homeopathy Clinic Limited, trading as Swift (we, us or our) and you, the person accessing or using the Site (you or your). Unless stated otherwise, these Terms apply to all users of the Site.
   • These Terms should be read in conjunction with the Privacy Policy for the Site which tells you how we collect and use personal data you provide to us or which we collect.
   • You should read these Terms carefully before using the Site. By accessing, using the Site or otherwise indicating your consent and/or purchasing services through it, you confirm you have read, understood and agree to be legally bound by these Terms and our Privacy Policy in their entirety each time you access the Site. If you do not agree to these Terms and/or the Privacy Policy, you should stop using the Site immediately.
   • At Swift, we connect users of the Site with registered homeopaths (“Homeopaths”) who specialise in providing advice in relation to alternative medicines, remedies and therapies and we facilitate online consultations between users of the Site and Homeopaths. Any personal information provided by you on entering the Site will be utilised by us as set out in our Privacy Policy. .
   • If you are a user of the Site purchasing services from a Homeopath, your individual Homeopath will present you with their respective terms and conditions that apply to the contract between you and the Homeopath in respect of the services to be provided via the Site. Any contract for the provision of the services is between you and the relevant Homeopath and we are not responsible for the provision of the services which are to be provided by the relevant Homeopath to you (as applicable).
   • If you are a Homeopath and have subscribed for access to the Site, a separate set of terms and conditions will apply to your engagement with the Site and the provision of services provided by you to users of the Site. These will be shared with you separately. If you are a business user and have subscribed for access to the Site, our applicable terms and conditions will be shared with you separately.
   • We reserve the right to make changes to these Terms from time to time and without prior notification. The amended Terms take effect from the date they are published on the Site. Therefore, you should review them each time you visit this website, as continued access and use of the Site should represent you accepted of the changed Terms.
   • We reserve the right to use the personal data you enter into the Site to contact you directly and to send communications relevant to the scope of services provided by the Homeopaths partnering with us via the Site, in accordance with our Privacy Policy.
2. Who we are and how to contact us
   • The Site is operated by us. We are registered in England and Wales under company number 15754260. This is our main trading address. We are a limited company.
   • If you have any questions about this Site, please contact us by:
     • sending an email to info@swifthomeopthyclinic.com or
     • filing out and submitting the online contact form available here on the Site

3. By using our Site you accept these Terms
   • If you are a user of the Site purchasing services from a Homeopath, this Site is for your personal and non-commercial use only. It is your responsibility to advise your general practitioner or healthcare advisor of any alternative medicines, remedies or therapies that a Homeopath has prescribed to you. You should not use the Site or arrange a consultation with a Homeopath for emergencies. In emergencies, you should consult your local GP surgery or the emergency department of your nearest hospital.
   • By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site. We recommend that you print a copy of these Terms for future reference.
   • You agree that you are solely responsible for all costs and expenses you may incur or be responsible to pay, in relation to your use of the Site.
   • We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
   • We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details set out in clause 2.2 above.
4. There are other terms that may apply to you
   • In addition to our Privacy Policy (which explains how we collect, use and store your personal data) and which can be found at Privacy Policy there may be additional terms which also apply to your use of the Site. These additional terms will be presented to you separately, where necessary and as applicable.
   • If you are a user of the Site purchasing services from a Homeopath, your contract for the provision of services (which will be provided via the Site’s platform) will be between you and the relevant Homeopath providing the services to you. You should consult with your Homeopath to ascertain what other terms and conditions apply to the contract between yourself and the Homeopath.
5. Our Services
   • Swift is an online platform that connects users of the Site with a community of Homeopaths. We facilitate online consultations between users of the Site and Homeopaths. We are not involved in the provision of homeopathy or providing advice and recommendations with regards to alternative medicines, remedies and therapies. The goal of our Site is to make Homeopaths more accessible for individuals seeking alternative medicines, remedies and therapies.
   • If you are a user of the Site purchasing services from a Homeopath, obtaining advice from a registered Homeopath should not be a substitute for obtaining medical advice from a healthcare professional, in person if required and you should visit your nearest doctor or emergency department if urgent medical advice is required or call the national emergency number, 111 in the UK or the applicable emergency number in your country of residence.
   • We do not provide or purport to provide medical advice, our aim being to connect users of the Site to Homeopaths that can provide advice in relation to alternative medicines, remedies and therapies and any and all information provided and/or made available to you via the Site is not intended to be a substitute for professional medical advice, diagnosis, treatment or other healthcare services. The Site is an informational resource and platform which enables users of the Site and Homeopaths to connect and is designed for facilitating online consultations, searching and payment purposes only.
   • If you are a user of the Site purchasing services from a Homeopath, the services provided by the Homeopaths does not create a contractual relationship between you and us for the provision of the said services. We only connect you to an on-duty Homeopath to enable you to have an immediate consultation and to pay for the services required.
   • For the avoidance of doubt, if you are a user of the Site purchasing services from a Homeopath, any service provided to you by any Homeopath shall in no event be implied or deemed as being an advice and/or consulting service that is provided by or on behalf of us. We are not responsible for any medical advice, treatment or other healthcare services received by you from any Homeopath. All medically related information, including, without limitation, information shared via the Site, emails and text messages, and advertising, comes from independent healthcare professionals and organisations and is for informational purposes only.
6. Access and Use of the Site
   • All users of the Site must be over the age of 18 to use the Site.
   • The online consultation service operates based on “there and then” basis and users of the Site will be automatically connected with an on duty Homeopath on entering the Site via the chat facility function on the Site.
   • If you are a user of the Site purchasing services from a Homeopath, full payment of any consultation fee(s) is required prior to the provision of services by the relevant Homeopath.
   • If you are a Homeopath, full payment of any applicable membership fees is required prior to you being granted access to the Site and the chat facility function on the Site.
   • If you encounter technical difficulties during the booking process, and you are a user of the Site purchasing services from a Homeopath, please contact your appointed Homeopath in the first instance. In all other circumstances, you can contact us via email at, info@swifthomeopthyclinic.com for assistance.

  If you are a user of the Site purchasing services from a Homeopath, the following clauses 6.6 through to 6.15 apply   specifically to you.

• You must be over the age of 18 to attend a consultation on your own with a Homeopath. You are responsible for the accuracy and authenticity of the data provided. In the instance that we, or a Homeopath discover that you are not over the age of 18, your access to the Site will be immediately revoked.
• A user booking a consultation on behalf of a child is responsible for ensuring that the provided information is up-to date and relevant to the child who will benefit from the consultation.
• A user booking a consultation on behalf of another individual, is responsible for ensuring that the provided data is up-to-date and true and that the person who will benefit from the online consultation agrees with the booking, these Terms, our Privacy Policy and any other terms and conditions specified in any contract between the individual and the Homeopath.
• The relevant Homeopath will send you a payment link in the chat facility prior to the consultation taking place. On following the payment link, you will be prompted to input your card details. Once payment has been made you will be provided with an order number which you must provide to the Homeopath in the chat facility prior to the consultation taking place. The Homeopath will verify that payment has been received and will then provide you with a link to the online video consultation platform. If payment is not made at the relevant time, the consultation will not be scheduled, and the slot will remain available for other users.
• All payments made via the Site are subject to approval of the financial institution issuing your credit or debit card and credit verification, and we will not be responsible if the payment fails credit verification or if such financial institution or provider refuses to accept or to honour the payment for any reason. We may also report any suspicious transactions to the relevant authorities where necessary.
• We make no warranties or representations of any kind, express or implied, with regards to any information related to the Homeopaths, including with respect to the completeness, accuracy and/or reliability of any such information and/or the quality of the services provided by the Homeopaths.
• We do not recommend or endorse any Homeopaths, make any representations or warranties with respect to these Homeopaths or the quality of the services they may provide.
• The Homeopath will begin the consultation once payment for the required services has been made by you, following which the Homeopath will provide you with a link to the online video consultation platform. You should access the room and request to enter at the scheduled time.
• After attending a consultation with your Homeopath, we will contact you to ask you if you wish to provide a review in relation to the services that you received from the Homeopath. The reviews received may be published on the Site from time to time and you provide us with your authority to publish your reviews as we see fit.
• If you wish to cancel your booking, or to reschedule your appointment with a Homeopath, please liaise with the Homeopath that you have booked your consultation with who will liaise with us with regards to cancellations and rescheduling of your consultation. If a refund is honoured, we will then contact you to obtain your bank account details to process the refund.
• In the unlikely event that you have had a negative experience with a Homeopath, you can either contact us directly via email at info@swifthomeopthyclinic.com or you can contact your Homeopath. We will liaise with your Homeopath to ensure the matter is resolved as quickly and efficiently as possible.
• All users of the Site are responsible for ensuring the necessary conditions for the consultation, such as internet access, battery life, a computer or mobile device with a camera and microphone, software updates, and a location with the necessary privacy, are available and accessible by you. We accept no liability if these conditions are not met by you.
• We reserve the right to suspend, limit, or terminate any users access to this Site at any time, as well as to change the access method or even the format of the consultations, or other services that a user may have purchased, by making them available through other platforms or even in file format, to ensure access for the agreed time from the purchase date.

7. We may make changes to our Site

  We may update and change our Site from time to time as required by our users’ needs and our business priorities.   We will try to give you reasonable notice of any major changes.

8. We may suspend or withdraw our Site
   • Save in respect of Homeopaths who have a membership on the Site or businesses acquiring a particular package or service on the Site, our Site is made available free of charge.
   • We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal so that you are able to arrange any consultations around this.
   • You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms of service, and that they comply with them.
9. We may transfer this agreement to someone else

  We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in  writing if this happens and we will ensure that   the transfer will not affect your rights under these Terms.

  10. How you may use material on our Site

1. • We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
   • You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
   • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
   • Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).
   • You must not use any part of the content on our Site for commercial purposes, without obtaining a licence to do so from us or our licensors.
   • If you print off, copy, download, share or repost any part of our site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms)
   • 11.  No text or data mining, or web scraping
     • You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
       • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or services accessed via the same.
       • Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
     • The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
     • You shall not use, and we do not consent to the use of, our Site, or any data published by, or contained in, or accessible via, our Site or any services provided via, or in relation to, our Site for the purposes of developing, training, fine-tuning or validating any AI system or model.
     • This clause 11 will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.     
     • 12.  How we protect you from illegal content
       • This clause 12 sets out what we do to protect you from illegal content on the Site. We actively monitor our Site to ensure that illegal content is not present on the Site.
       • We will minimise the length of time for which terrorism content, child sexual exploitation and abuse content or other content that amounts to an offence is present on the Site. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We actively review the Site and the user-to-user chat facility and will swiftly take down any illegal content when we find out about it. 
       • 13.  What content and behaviours you should report
       • 13.1    You can report or complain about the following content and behaviours:

• Content you consider to be illegal.
• When you think we are not dealing with illegal content or activity as we should.
• Where you think our content reporting systems and processes do not easily let users report content, they believe to be illegal.
• When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy.
• Where your content has been taken down on the basis that it is illegal.
• Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.

14. How to complain or report content and how we will deal with your complaint or reported content

You can complain or report content that has been shared with you via the Site by contacting us at the following email address, info@swifthomeopthyclinic.com. We aim to deal with your complaints and/or reports within 48 hours, if not before.

15. Your rights to claim against us if we restrict access to your content

If we restrict access to any content, you generate or upload to or share on our Site via the user-to-user chat facility, in a way that breaches these Terms, you have a right to bring a claim against us for breach of contract.

16. Your rights to claim against us if we suspend or ban your use of the Site

If we suspend or ban you from using our Site in a way that breaches these Terms, you have a right to bring a claim against us for breach of contract.

17. Rules about linking to our Site
    • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    • You must not establish a link to our Site in any website that is not owned by you.
    • Our site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.
    • We reserve the right to withdraw linking permission without notice.
    • If you wish to link to or make any use of content on our Site other than that set out above, please contact info@swifthomeopthyclinic.com.
18. Logos

Our logos are unregistered. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under clause 10.

19. Do not rely on information on this Site
    • The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
    • Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
20. We are not responsible for websites we link to
    • Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
    • We have no control over the contents of those sites or resources.
    • We are not responsible for viruses. We do not guarantee that our Site will be secure or free from bugs or viruses.
    • You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.
21. We are not responsible for viruses
    • We do not guarantee that our Site will be secure or free from bugs or viruses.
    • You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
22. You must not introduce viruses

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Site or any part of it. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site or any other equipment or network connected with our Site. You must not interfere with, damage or disrupt any software used in the provision of our Site or any equipment or network or software owned or used by any third party on which this Site relies in any way. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

23. Our responsibility for loss or damage suffered by you
    • Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    • If you are a business user, including a Homeopath:
      • We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
      • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
        • use of, or inability to use, our Site; or
        • use of or reliance on any content displayed on our Site.
      • In particular, we will not be liable for:
        • loss of profits, sales, business, or revenue;
        • business interruption;
        • loss of anticipated savings;
        • loss of business opportunity, goodwill or reputation; or
        • any indirect or consequential loss or damage.
      • If you are a consumer user, we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

24. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

25. Which country’s laws apply to any disputes?
    • If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction.
    • Homeopaths offering services on the SWIFT website all work within the Jurisdiction of their Country of Residence, which will be confirmed in their individual Terms and Conditions supplied to you with your first Remedy Recommendation.  
    • If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.